Shipping & Returns - Ecignic B.V.

Thank you for your interest in Ecignic B.V.! We want to ensure your satisfaction with your purchase and strive to provide a smooth shipping and returns experience. Below are our shipping and returns policies:

Shipping:

1. Delivery Time: We aim to ship your order within 1 business day of receiving payment. Please note that delivery time may vary depending on your location.

2. Shipping Costs: Shipping costs are calculated based on the weight and destination of the package. The exact shipping costs will be provided during the checkout process. Free shipping is available for orders above a certain amount, as indicated on our website.

3. Shipping Methods: We utilize reputable shipping services to ensure your order arrives safely and on time. You can choose from the available shipping methods during checkout.

Returns:

1. Return Policy: If you are not satisfied with your purchase for any reason, you can return it within 8 days of receipt. Please contact our Customer Service in advance to initiate the return process.

2. Return Conditions: Ensure the product is in its original condition, including all accessories and packaging. If possible, use the original shipping box to return the product. Any damage incurred during the return shipment may affect the refund.

3. Refund: Once we receive and inspect your returned product, we will proceed with the refund of the purchase amount. Please note that processing time may vary depending on the payment method used for your original purchase.

4. Return Costs: The cost of returning a product is the responsibility of the buyer unless otherwise specified. Any initially charged shipping costs will not be refunded.

Contact Information:

If you have any questions regarding our shipping and returns policies, please feel free to contact us at:

Ecignic B.V.

• Amsterdamsestraatweg 322
• 3551 CV Utrecht
• Netherlands
• Email: [email protected]

We aim to respond to your message within 1 business day and provide you with the necessary information.

Thank you for your trust in Ecignic B.V.! We look forward to serving you.

Best regards,

The Ecignic Team